Name: Mandy Chen
Current Position: Gaming Operations Supervisor
How did you find your start in the industry and how did you arrive at your current position?
I first joined Treasury Brisbane in 2012 as a food and beverage attendant in Luke Nyguen’s Fat Noodle restaurant. I made the decision to transition to a career in gaming to build on the experience I gained in the restaurant and service industry.
I had the opportunity to work as a Croupier at Treasury in 2013 and was promoted to a Higher Duties Dealer Dealer/Floor Manager just four years later, having developed strong technical skills and excellent guest service.
Following that, I was promoted to my current position as a Gaming Operations Supervisor in 2019.
There are no short cuts to developing a career in gaming and operations. It’s paramount to take opportunities when they arise and believe in yourself and your skills in order to achieve everything you set out to do.
What do you consider to be the biggest achievement of your career, so far?
Since having joined the Gaming team at Treasury Brisbane, I have competed in the Croupier of the Year competition in 2017, 2018 and 2019.
In 2019, I was awarded second place in the overall tournament, champion in guest service and champion in the popular card game, baccarat.
I am really thankful to my managers and The Star for encouraging me to participate in these competitions, which help in developing our technical skills and networking/meeting industry peers.
What do you think is the most significant barrier for women in the industry, today? How do you think this barrier can be overcome?
The balance between a successful career and personal fulfillment continues to be difficult for women.
The choice to be a parent, which requires significant time off or taking up new opportunities and responsibilities in the workplace can often times be daunting.
Continuing to provide and evolve flexible working arrangements for new parents, encouraging paternity leave, and senior leaders setting examples of these policies would encourage more women, and men to view them as viable options, without impacting their long-term career aspirations.
What is the best decision you’ve ever made, professionally? What is one thing you would do differently if you had the chance?
Taking the leap from hospitality into gaming was the best decision I have made professionally.
Having started as a croupier, I wasn’t aware the wide-ranging career paths available, however the industry exposes you to a variety of fields and builds your skills across many areas.
Within gaming operations, I can explore other parts of the casino business including licensing, regulations and obligations.
Who or what inspire you and why?
My aunt! She is an intelligent and capable woman in managing internal and external affairs.
She was the first woman to enter the C-suite way back in 1990 within the company she works for.
She inspires me to reach for every opportunity and never take my foot off the gas pedal, as I work towards my goals.
She has taught me that we all have an equal chance to achieve our dreams.